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Q: I took in a stray that requires Veterinary care. Who is financially responsible?

Answer: The sad fact is that there are many animals that are abused or left behind. However, if you take in a stray, then you are assuming responsibility for that animal, and its problems. If the animal requires care, you will be financially responsible. If you cannot afford this liability, then our recommendation is to call the Humane Society or the Animal Control Group in your area.

 

Q: My veterinary bills are more than I can afford. What are my options?

Answer: Just as people budget for food, housing, clothing, and their own medical expenses—your pet should also be considered in your monthly budget. Vaccinations, Pet Food, Preventative Medications are all known expenses. You should have this in your budget when considering to add a pet to your family. Obviously emergencies arise, and in those cases, if unplanned, it might be an option to put these expenses on your credit card.

Please be upfront with our Vets and the amount you are able to spend. This could change our plans about treating your pet and we can discuss options with you so that you can make an educated choice based on your budget.

 

Q: I came to the Vet but she is telling me I need to have routine care?

Answer: Just as when you go to your doctor, there are no guarantees and sometimes no permanent fixes. Our pets or animals can also have the same problems as we do. They can get cancer. They can have diabetes or a thyroid problem. Kidney stones or urinary tract issues may require a special diet to help keep the issues at bay.  Depending on the problem, your pet may require routine care.  This is something you need to consider when adding a pet to your household. 

 

Q: I came to the Vet and my pet still didn’t make it? Who is responsible?

Answer: In medicine there are no guarantees. We try and do the best we can just as your doctor would. Please tell our vets as much as possible when you visit us. If there are behavior changes, your pet’s appetite is different, and even the frequency of them using the bathroom is information we need.  If your pet has been acting differently for a certain amount of time, please do not hide this information from us.   Because animals cannot tell us where it hurts, we rely on tests, our experience, and your information to provide our medical opinion and treatment. It is always a very sad situation when one of our client’s pets do not make it, but you are still responsible and we hope you understand the risk of any procedure and the risk of any injury or complication.

 

Q: My pet is undergoing surgery, what do I need to do?

Answer: You should refrain from feeding your pet 12 hours prior to dropping it off for it’s procedure. For pets being dropped off for an 8am procedure, we do not recommend any food after 8pm, and no water after 10pm. You should inform the staff if your pet has had access to any food. Outside animals should be contained prior to surgery. Please see our Animal Health Section for other important information!

 

Q: My dog was ran over or hurt by my neighbor, who is financially responsible for the bills?

Answer: The person that brings the dog into the clinic for services is assuming financial responsibility for that dog. We, “the clinic”, cannot get involved in getting money from the person who is responsible for injuring the dog. If you seek treatment from us, you are assuming responsibility for that bill. If you request our services, but do not pay, that is “theft of services” and we will seek legal action.  Please make sure you know what the leash law is in the area in which you live before communicating with any law enforcement.   

 

 

Q: This is my first time to visit RCVS, what should I do?

Answer: To help us have all the info we need and save time, please ensure you show up 15 minutes prior to your appointment time. Bring any paperwork or medical history on your pets. If your pet is not current on their vaccinations, please let us know when you make the appointment.  You will be required to update their shots if they are not current.  This is our hospital policy.